EMOTIONAL INTELLIGENCE

What is Emotional Intelligence?

Emotional Intelligence is the name given to a collection of capabilities that enable us to recognise and manage emotions in ourselves and in other people. Some of the many capabilities included are: self-awareness self-control, empathy and collaboration.

Can Emotional Intelligence be measured?

Yes, Emotional Intelligence can be measured in a number of ways. There are validated self-reports and tests of ability that have been around since the late 1990s. There are also many tests available that have not been validated so it is worth researching the topic to find the best ones.

Why is Emotional Intelligence important?

All capabilities are important but some take on special significance in certain contexts. Emotional Intelligence is important in dealing with relationships, whether these are personal or professional. Self-knowledge and emotional dexterity make it easier for the individual to respond appropriately to the needs of others.

What does Emotional Intelligence have to do with the caring sector?

Many people who receive care have difficulties in articulating and communicating their needs. This can be due to sensory deficits in hearing or sight or perhaps because of temporary or long term confusion. It is crucial that vulnerable individuals are cared for by people who are receptive and responsive and this is more likely if the person is high in Emotional Intelligence. 

Can Emotional Intelligence be improved?

It appears as though Emotional Intelligence can be improved by the individual becoming more self-aware and also through reflection. There are exercises that can facilitate this. It is possible that we all have an upper limit, sometimes referred to as ‘potential’ and it also seems likely than some individuals have much greater potential than others.