Monday, 28 December 2015


For those of us lucky enough not to need to be cared for yet, what do we imagine for ourselves when that time eventually comes? If we’re to be cared for in a care home what sort of factors will we take into account if we have the opportunity of choosing the care home where we’ll live? First impressions of the physical surroundings are clearly important. Is the home comfortable, welcoming, clean? But more importantly, what are the staff like? You can live in beautiful luxurious surroundings but if the people caring for you don’t demonstrate compassion, empathy and treat you with dignity and respect and they aren’t willing or able to spend time communicating with you and understanding and responding to your needs, your physical environment can count for very little. 

So what can care home owners and managers do to make sure that they’re recruiting and retaining the best quality care staff? In our next few posts we’ll be looking at this topic in some detail and providing tips on how to recruit and retain excellent staff - the sort of staff we’d like to be looking after us when we need it.

Thursday, 19 November 2015


The ability to recognise other peoples emotions is a key feature of our Emotional Intelligence. This article is really interesting and suggests we will have an emotion chip in our devices! For the full story click on the graphic or the text below.


Monday, 16 November 2015


Can Emotional Intelligence be developed? While some researchers believe that emotional intelligence is an inborn characteristic, others which includes us at the Rankein Scale, believe that emotional intelligence can be learned, developed and strengthened. Many individuals have enhanced their emotional intelligence when they put their minds to it.

In the workplace we believe that emotional intelligence can be learned and strengthened, but only when an employee understands how emotional intelligence can be used in the workplace and in our case the health and care sector.

Wednesday, 11 November 2015


Rankein Scale Assessment on a tablet device
Imagine a practical online assessment tool that helps employers in the care sector to select staff who can demonstrate compassion and emotional intelligence. Or what about a quick online assessment tool that helps people to secure a valued job in the care sector? The Rankein Scale offers both. Check it out at


Like any meaningful role, caring requires advanced skills, in particular those which enable complex interactions to take place. Most individuals who require care depend on the carer being able to recognise and respond to ever changing needs in a person-centred way. Often there will be barriers to communication and, frequently, there will be emotionally charged situations to manage. Meeting these challenges is only possible when the carer possesses interpersonal skills such as: empathy; genuine positive regard; active listening; emotional dexterity and intrapersonal skills such as: self-awareness; reflection; critical analysis and emotion awareness. A carer who lacks the necessary ‘inter’ and ‘intra’ personal skills‘ will find it very difficult to be receptive and responsive to the subtle needs of the individual. This is particularly pertinent when dealing with vulnerable people who may find it difficult to articulate their needs. ‘Inter’ and ‘intra’ personal skills can be described collectively as ‘Emotional Intelligence’.

Tuesday, 10 November 2015


This is a nice simple video that touches on what Emotional Intelligence is about. However it doesn't touch on how important EI is to the health and Care Sectors


Friday, 23 October 2015


Do you have what it takes to work in the caring sector? How would you know? If you are a manageror an employer already working in the caring sector, are you confident in your ability to identify and 
select individuals who do have what it takes? How can you be sure?  Imagine a family member or a close friend was receiving care either in their own home or in a residential setting. What type of person would you trust to take on this responsibility and how can 
you be sure that the person does indeed have the qualities that

Wednesday, 23 September 2015


New guidance says that visits from carers to older people in their homes in England should last for at least half an hour. In some cases carers are currently only able to spend five minutes on each visit. They make the visits to help these older people with tasks such as washing, dressing, eating and taking their medication. Because of the lack of time the carers have for each visit they often have time to carry out only one or two of these activities.

Tuesday, 15 September 2015


It has taken a bit longer than anticipated but we are absolutely delighted to launch the Rankein Scale. This new and revolutionary assessment will help care based employers,employees and candidates match up. It will help improve the quality of care. The Rankein Scale is a measure of Emotional Intelligence that relates to the caring sector. Unlike most measurement tools which examine general Emotional Intelligence, the Rankein Scale focusses entirely on issues that are specific to caring scenarios.

Thursday, 30 April 2015


Welcome to the RankeinScale conversation blog. The purpose of our blog is to inform, explore, connect and share best practice in the exciting field of Emotional Intelligence. In particular we will initially focus on the importance of EI in the care, health and education sector. The Rankein partnership is consists of Dr Bob Rankin, Gillian Nineham and Martin Laidlaw. We have developed the scale as a result of Dr Rankin's unique research and acclaimed publications. We intend to launch this new and innovative assessment tool in June this year. Moreover the demand for improved recruitment practices and quality assurance in the care sector is increasing all the time. We believe passionately that a good emotional intelligence score on the Rankeinscale will be of direct benefit to care employers, healthcare training and education institutions. We also know that individuals seeking employment or who want to progress in the care sector will benefit from undertaking this unique tool. Further (and longer) posts will follow and as we set on our journey of improving the quality of care.

Wednesday, 18 February 2015


What is Emotional Intelligence?

Emotional Intelligence is the name given to a collection of capabilities that enable us to recognise and manage emotions in ourselves and in other people. Some of the many capabilities included are: self-awareness self-control, empathy and collaboration.
Can Emotional Intelligence be measured?
Yes, Emotional Intelligence can be measured in a number of ways. There are validated self-reports and tests of ability that have been around since the late 1990s. There are also many tests available that have not been validated so it is worth researching the topic to find the best ones.